Privacy Policy

1. Information We Collect

We collect information that you provide directly, information collected automatically while using the Service, and information received from trusted third-party providers.

• Account & Profile Information
  Username, full name, email address, phone number, encrypted password, date of birth or age, gender, dating preferences, biography, profile prompts, occupation, education, city, profile photographs, and any other information you voluntarily provide.
• Verification Information
  If you choose to verify your profile, we process a live selfie solely to compare it with your profile photographs. Verification helps reduce fake accounts and improve trust.
• Location Information
  If you grant permission, we collect your approximate or precise device location to calculate distances, improve profile recommendations, and provide location-based features. You may disable location access at any time through your device settings.
• Messages & User Content
  Messages, photos, videos, reports, support requests, and other content you send through the Service.
• Device & Usage Information
  Device model, operating system, browser type, app version, language, IP address, crash reports, diagnostic information, approximate location derived from IP, and information about how you interact with the Service.
• Push Notification Token
  A unique device token used solely to deliver notifications you have enabled.
• Active Sessions
  Information about devices currently logged into your account, including device type, operating system, last activity time, and approximate login location, displayed under Settings → Active Sessions.
• Purchase Information
  Apple App Store and Google Play notify us when purchases are completed, including subscription status and product identifiers. We never receive or store your payment card, bank account, or Apple/Google payment credentials.
• Referral Information
  Referral codes, referral relationships, and referral rewards associated with your account.

2. Sensitive Personal Data

Certain information processed by Kindova may be considered sensitive personal data or special category data under applicable privacy laws. This may include information that reveals your dating preferences, gender preferences, optional religious information, or biometric information used for photo verification.

We process this information only with your explicit consent or another lawful basis permitted under applicable law. Providing this information is entirely optional.

Selfies submitted for profile verification are used solely to confirm that your live image matches your profile photos. Kindova does not create or retain a permanent biometric template after verification unless required for fraud prevention, security, or compliance with applicable law.

You may withdraw your consent at any time by removing optional profile information, disabling verification where available, or deleting your account. Withdrawal of consent does not affect the lawfulness of processing performed before withdrawal.

3. How We Use Your Information

• Provide, operate, and maintain the Kindova Service.
• Display your profile to compatible users.
• Generate compatibility scores and profile recommendations.
• Enable messaging, matching, and social interactions.
• Verify user identity and reduce fake accounts.
• Detect spam, fraud, abuse, scams, harassment, and other prohibited activities.
• Moderate uploaded images using Sightengine.
• Provide phone verification using Plivo.
• Provide map and location services using Google Maps Platform.
• Send account notifications, security alerts, matches, messages, and other service communications.
• Deliver promotional notifications only where you have provided consent.
• Improve our products, algorithms, safety systems, and customer support.
• Comply with legal obligations and respond to lawful requests from courts, regulators, and law enforcement.

4. Legal Bases for Processing

For users located in the European Economic Area (EEA), United Kingdom, and other jurisdictions that require a lawful basis for processing personal data, Kindova processes your information under one or more of the following legal bases:

• Performance of a Contract
  To create and manage your account, provide matching services, enable messaging, process subscriptions, and operate the Service you requested.
• Your Consent
  Where required by law, including processing sensitive personal data, photo verification, optional profile information, and promotional communications. You may withdraw your consent at any time.
• Legitimate Interests
  To improve our Service, detect fraud, prevent abuse, maintain platform security, moderate content, develop new features, and provide customer support, provided those interests are not overridden by your privacy rights.
• Legal Obligation
  To comply with applicable laws, court orders, government requests, tax obligations, financial reporting, and regulatory requirements.

5. How We Share Your Information

Kindova does not sell your personal information. We share information only where necessary to operate the Service, comply with legal obligations, or protect our users.

• Other Users
  Information included in your profile is visible to other users according to your privacy settings and discoverability preferences.
• Service Providers
  We share information with trusted service providers that help us operate the Service, including:
  • DigitalOcean — cloud hosting and infrastructure.
  • Google Maps Platform — location and mapping services.
  • Plivo — phone number verification and SMS delivery.
  • Sightengine — automated image moderation.
  • Apple App Store and Google Play — subscription and payment verification.
  These providers process information only on our behalf and under contractual obligations requiring appropriate security and confidentiality.
• Legal Requirements
  We may disclose information where required by law, court order, government request, or where we reasonably believe disclosure is necessary to investigate fraud, protect public safety, prevent illegal activity, or protect the rights, property, or safety of Kindova or others.
• Business Transfers
  If Kindova is involved in a merger, investment, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

6. International Data Transfers

Kindova operates internationally. Your information may be stored or processed outside your country of residence, including on secure cloud infrastructure hosted by DigitalOcean, which may be located in the United States or other countries where our service providers operate.

Where required by applicable privacy laws, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs), or other legally recognized transfer mechanisms.

By using the Service, you understand that your information may be transferred, stored, and processed in countries that may have data protection laws different from those of your country of residence.

7. Data Retention

We retain your personal information only for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Your account information is retained while your account remains active.
• After account deletion, your profile, photos, and messages are generally removed from active systems within 30 days.
• Moderation records, reports, blocked account information, and fraud prevention data may be retained longer where necessary to protect the Service or comply with legal obligations.
• Encrypted backups may continue to exist for a limited period before automatic deletion through routine backup cycles.

8. Your Privacy Rights

Regardless of where you live, you may access, update, correct, or delete most of your information directly through the Kindova app or website. You may also contact us at privacy@kindova.app to exercise your privacy rights.

To protect your account, we may request identity verification before processing certain requests.

European Economic Area (EEA) & United Kingdom

• Right to access your personal data.
• Right to correct inaccurate information.
• Right to delete your personal data.
• Right to restrict processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent.
• Right to lodge a complaint with your local data protection authority.

California Residents (CCPA / CPRA)

• Right to know what personal information we collect and use.
• Right to request deletion.
• Right to correct inaccurate information.
• Right to receive equal service regardless of exercising privacy rights.
• Right to opt out of the sale or sharing of personal information (Kindova does not sell personal information).

Other Jurisdictions

Users located in Canada, Brazil, Australia, and other countries may exercise any privacy rights provided by their applicable laws. Kindova will respond to valid requests within the time required by applicable legislation.

9. Children's Privacy

Kindova is intended exclusively for adults who are at least 18 years of age. The Service is not directed toward children, and we do not knowingly collect, use, or disclose personal information from anyone under 18.

If we become aware that a user is under the age of 18, we will promptly suspend or terminate the account and delete the associated personal information, unless retention is required by applicable law.

If you believe that a minor is using Kindova, please report the account using the in-app reporting tools or contact us at privacy@kindova.app.

10. Security

Protecting your information is important to us. We implement appropriate technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

• Encryption of data in transit using HTTPS/TLS.
• Secure password hashing with modern cryptographic algorithms.
• Access controls and authentication for authorized personnel.
• Continuous monitoring for suspicious activity and abuse.
• Automated image moderation using Sightengine.
• Routine security updates and vulnerability management.
• Secure cloud infrastructure hosted on DigitalOcean.

Despite our efforts, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

11. Automated Matching

Kindova uses automated algorithms to recommend profiles, calculate compatibility scores, rank search results, and personalize your experience.

These recommendations are based on information you provide, including profile details, preferences, location, and activity within the Service.

Automated matching is intended solely to improve your experience and does not make legal, financial, employment, housing, credit, or similarly significant decisions about you.

12. Cookies & Similar Technologies

Our website uses only essential cookies and similar technologies necessary for authentication, security, and maintaining your login session.

Kindova does not use third-party advertising cookies or behavioral advertising trackers within the mobile application.

The mobile application uses secure authentication tokens instead of traditional browser cookies to maintain your authenticated session.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

If material changes are made, we will provide reasonable notice through the app, our website, or by email before the revised Privacy Policy becomes effective.

Your continued use of the Service after the effective date of the revised Privacy Policy constitutes acceptance of the updated Policy.

14. Data Breach Notification

If Kindova becomes aware of a personal data breach that is likely to result in a significant risk to your rights or freedoms, we will investigate the incident and provide notifications to affected users and relevant authorities where required by applicable law.

15. Third-Party Services & Links

The Service may contain links to third-party websites or integrate third-party services, including Google Maps, Apple, Google Play, Plivo, and Sightengine.

These third-party services operate under their own privacy policies. Kindova is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before using those services.

16. Contact Us